Mark Items Lost, Claims Returned, and Claims Never Checked Out

Lost
Claims Returned
Claims Never Checked Out

Lost

Marking an item Lost automatically bills the patron the replacement cost of the item and a processing fee if you charge one. Overdue fines can be voided or retained.

  1. Click Items Out in patron accounts.
  2. Select the item and click Actions → Mark Lost (By Patron).

    images/circ/lost1.png

  3. The item is now displayed on the patron’s Other/Special Circulations tab.

    images/circ/lost2.png

Note

A Lost item will display on the patron account until linked bills are resolved. Bills include replacement charges, overdue charges, and manual charges added to the existing bills. See Billing for more information on managing Lost bills.

When a lost item is found and returned, your library may choose to:

  • Always void lost charges.
  • Void lost charges if the item is returned within a specified time period, e.g. within 6 months since the due date.
  • Generate a refund if payment has been made.
  • Generate a refund only if the item is returned within a specified time period since the payment date.
  • Restore existing overdue fines.
  • Generate new overdue fines based on the check in date.

Claims Returned

The date entered for a Claims Returned item establishes the fine. If the date given is past, bills will be adjusted accordingly, and remain linked to patron account until resolved. Patron’s Claims-returned Count is automatically increased, and the item’s status is changed to Claimed Returned.

  1. Click Items Out in patron account.
  2. Select the item and click Actions → Mark Claims Returned, enter date, and click Submit.
  3. The item is now displayed on the patron’s Other/Special Circulations tab.

Claims Never Checked Out

  1. Click Items Out in patron account.
  2. Select the item and click Actions → Claims Never Checked Out, and click OK/Continue.
  3. The item is checked in effective from the check out date, disappears from the patron account, and has its status changed to Missing.

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