Resetting Staff Account Password

Sitka Training Video - Managing Passwords(4:02)

Staff passwords can be reset as follows:

  1. Log into My Account and using the the Change link found on the Personal Information tab of Account Preferences. Sitka Snippet Video - Changing an Existing Password (1:20)
  2. Use the Send Password Reset Link button on the Edit tab in the patron account in the staff client OR the Forgot Your Password? link in the My Account login screen on your public catalogue. You must have an email address recorded in your staff account for these to methods to work. Sitka Snippet Video - Resetting a Forgotten Password (2:54)
  3. Have a staff member with higher permissions than you, such as Local System Administrator, assign a new password to your account in the staff client.
  4. Send in a request to Support to have a temporary password assigned and then use the Change link in My Account.

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