Chapter 52. Circulation, Hold, and Patron Account Notices

Table of Contents

Circulationn Pre-due Email Notice
Circulation Overdue Notices
Final Notices
Holds Notifications
Patron Account Notices

Patrons with email addresses in Evergreen receive pre-due email reminders three days before items are due. Evergreen also generates email notices for overdues and holds. Optional customized print overdue letters are also available.

Two optional patron account notices are also available.

There are three email addresses on the notices besides the recipient’s email: From, Reply-To and Errors-To. The From address has to be the BC Libraries Cooperative’s email address. The Reply-To and Errors-To addresses are from the Sending email addresses for patron notices setting in the Library Settings Editor. You must specify a address in this setting. This ensures patron replies are directed to the email of your choice. Bounced emails are also directed to this email address so staff can alert patrons when there is a problem with their email.

Patrons can opt out of receiving overdue and courtesy notice emails in My Account under Notification Preferences.

Circulationn Pre-due Email Notice

Library pre-due notices are generated and sent via email to patrons three days before an item is due. Only patrons with email addresses in Evergreen receive pre-due notices.

These emails are not spam and should not be marked as spam by either patrons or staff.

The pre-due notice template can be customized at the federation or library level. Please contact Co-op support for customization.

Libraries can opt out of pre-due notices using the org.opt_out_email_predue setting in the Library Settings Editor.

Caution

One checkout will receive only one pre-due notice. If the due date is extended via Edit Due Date after the pre-due notice is sent out, no new notice will be generated. Staff is encouraged to use Renew or Renew with Specific Due Date function instead of Edit Due Date to make sure a second notice will be generated in the due course.

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