Evergreen keeps a record, called a triggered event, of courtesy, overdue, and hold notifications sent out via email and SMS text message. You can check to see whether or not a notification was generated.
These records are kept for 3 to 6 months, depending on the type of notification.
To view notifications in the patron account, select Other → Triggered Events/Notifications.
- By default completed courtesy and overdue notifications are displayed with the oldest notifications listed first.
You can use the tabs to switch between circulation and hold events.
You can re-send a completed notification by selecting it and clicking Reset selected events.
You can cancel a pending notificiation by selecting it and clicking Cancel selected events.
Note
Triggered events with a state of Invalid or Error encountered a problem during the generation process. In these cases no notices were generated.
States such as Pending may last for a short period of time while the event is being processed.
