Copyright © 2008-2018, BC Libraries Cooperative
Courtesy notifications are generated and sent via email and/or SMS text message ahead of an item being due. If a library has both email and SMS text message courtesy notifications enabled patrons will receive both.
If the due date is extended via Edit Due Date after the courtesy notification is sent out, no additional courtesy notification will be generated. Staff are encouraged to use the Renew or Renew with Specific Due Date functions instead to ensure additional notifications are generated in due course.
Courtesy notices are generated and sent via email to patrons before an item is due. The standard interval is 3 days ahead of the due date but this can be customized. Only patrons with email addresses in their patron account will receive email courtesy notifications.
To customize the wording or the interval of the notification please contact Co-op Support.
The SMS text message courtesy template is shared by all Sitka libraries and cannot be customized.
Libraries must opt in to have these notifications turned on. Please contact Co-op Support to opt in.
Library courtesy notifications are generated and sent via SMS text message to patrons 3 days before an item is due. Patrons must have a default Default SMS/Text Number and Default SMS Carrier saved in their patron account to receive these notifications. See the section called “Patron Account Fields” for more information on these fields.
The process that generates courtesy notices runs early in the morning. SMS text messages are sent around 2:00am PT.
Copyright © 2008-2018, BC Libraries Cooperative
