Patrons with Negative Balances

Evergreen generates a list of all patrons with a negative balance. Negative balances are generally created when a paid bill is voided either by staff or the system.

  1. Go to Administration → Local Administration → Patrons with Negative Balances.
  2. The list will load and display. The patrons' names, barcodes, and the balance owed will display.

  3. Click on a barcode to open the patron’s account in a new tab.
  4. Negative balances can be resolved by refunding payments, adjusting the balance of the bill to zero, or by adding a bill entry to the negative line item.

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