Resetting Staff Account Password

Resetting Staff Account Password
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Sitka Training Video - Managing Passwords(4:02)

Staff passwords can be reset:

through My Account in your public catalogue.
- Log into My Account and using the the Change link found on the Personal Information tab of Account Preferences.
  Sitka Snippet Video - Changing an Existing Password (1:20)
through the password reset link in your public catalogue.
- Use the Forgot Your Password? link in the My Account login screen on your public catalogue. You must have an email address recorded in your staff account for this to method to work.
  Sitka Snippet Video - Resetting a Forgotten Password (2:54)
through your account in the staff client by your local system administrator.
- Local system administrators can use the Send Password Reset Link button on the Edit tab in the patron account in the staff client OR assign a new password to staff that are not also local system administrators.
through a request to Co-op Support.
- If you are unable to reset your password using one of the other methods, send in a request to Support to have a temporary password assigned and then use the Change link in My Account.

Note

Resetting a password by email is disabled for libraries using single sign-on. If your library uses single sign-on you will not be able to use the Forgot Your Password? link in your public catalogue or the Send Password Reset Link button in the staff client.

Please contact Co-op Support for the password reset URL for your library.

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