Guidelines for Support Requests

Submitting Files to Support

Submitting Support Tickets (5:47)

Thorough and consistent reporting makes it easier for Co-op Support to respond to your requests.

Submitting Files to Support

When submitting files to Co-op Support please follow the guidelines below:

  • Submit images as a .jpg or .png.

    • The best file formats in which to save screenshots are .png and .jpg. These files are easily accessed by Sitka Support and are unlikely to contain viruses.
  • Submit plain text files (.txt) for text changes to things such as email notification wording.
  • Do not submit .doc or .docx unless absolutely necessary.

    • Files saved as .doc or.docx require additional software to open them and have a higher potential for carrying viruses.

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