Depending on the notification option selected when a hold is placed, a patron will be notified via email, SMS text message, or a manual phone call when their hold is captured.

Email notifications are automatically sent to patrons when a hold is captured after a processing delay. By default the delay is 30 minutes but this can be customized if a library needs a longer or shorter processing delay.

SMS text message notifications are automatically sent 30 minutes after the hold is captured. This processing delay is global and cannot be customized. The wording of the SMS text message is also global and cannot be customized.

Phone notifications are done manually by library staff.

See the section called “Capturing Holds” for information on determining how a patron has been notified about a captured hold.

An additional email notification can be sent to remind patrons of a hold that is awaiting pick-up. This notification can be scheduled to go out a few days before the hold expires from the hold shelf.

An email notification can be sent to patrons when library staff cancel their hold in the staff client. If staff include a note when cancelling the hold that note will appear in the notification.

An email notification can be sent to patrons when holds are cleared from the hold shelf because they were not picked up and have now expired.

Libraries using Hold Groups can enable this email notification so that their patrons receive an email when a new hold is placed for them through a hold group.