Troubleshooting

Clear Cache
Clear Cookies
Retrieve Console Messages

Clear Cache

Clear Cache

  1. Click Menu.

    images/intro/browser1.png
  2. Click History.
  3. Click History (on flyout menu).
  4. Click Clear Browsing Data.
  5. Set Time Range

    1. All time
  6. Check the box next to Cached images and files (other boxes can be left unchecked).
  7. Click Clear Data.

    images/intro/clearcache.png

Clear Cookies

If you log in and see a blank page with the green bar across the top (aka, the "white screen of death"), but nothing else will load, you may need to clear your browser’s cache and cookies.

Caution

Before you clear cookies, be aware that clearing cookies will cause you to lose your registered workstations and local settings unless you are using Hatch to store those settings.

Clear Cookies

  1. Click Menu.

    images/intro/browser1.png
  2. Click History.
  3. Click History (on flyout menu).
  4. Click Clear Browsing Data.
  5. Check the box next to Cookies and other site data.
  6. Check the box next to Cached images and files.
  7. Set Time Range

    1. Last hour (recommended)
  8. Click Clear Data.
  9. Return to https://catalogue.libraries.coop/eg/staff

If you have Hatch installed, use these directions to reconnect your browser to Hatch:

Reconnect your browser to Hatch

  1. Log in with a Local System Administrator account.
  2. Register workstation and click Use Now to log in again.
  3. Navigate to AdministrationWorkstationPrint/Storage Service ("Hatch").
  4. Check all three boxes.
  5. Click Copy Local Storage Settings To Hatch.
  6. Click on the Home icon.
  7. You will be returned to the workstation registration screen again - click Use Now to log in again.
  8. Your local settings should now be restored.

Retrieve Console Messages

If you are having problems, please include screenshots and error messages from the console(s).

Chrome Console Messages:

  1. Click Menu.

    images/intro/browser1.png
  2. Select More Tools.
  3. Select Developer Tools. (This will open a pane on the right-side of your browser.)
  4. Select the Console tab.
  5. Change the "Default" dropdown to be sure that Verbose is checked.
  6. Either take a screenshot or copy and paste the text that appears in the console when you see the errors occurring. Be sure to include any of the errors that display in red.

Hatch Extension Console Messages:

  1. In Chrome, click Menu.
  2. Select More Tools.
  3. Select Extensions.
  4. Check the box at the top of the screen that says Developer Mode.
  5. Scroll down to Hatch Native Messenger.
  6. Click on the link that says "background" page. (This will open a new window.)
  7. Select the Console tab.
  8. Change the "Default" dropdown to be sure that Verbose is checked.
  9. Either take a screenshot or copy and paste the text that appears in the console when you see the errors occurring. Be sure to include any of the errors that display in red.

Note

Please read the section called “Guidelines for Support Requests” before submitting your ticket.

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